FrançaisHi) works anywhere
Maybe your Wi-Fi signal doesn't reach as far as the gate?
Activate the built-in 4G to connect Hi) to the Internet.
Activate the built-in 4G to connect Hi) to the Internet.
For an annual fee
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For an annual fee
Hi) services
Basic subscription
Silver subscription
Gold subscription
24-hour video recording
On-site intervention service
Security (3 hrs)
Audio/video answering machine
Live video/audio
Sending a photo when movement is detected
Monitoring/alarm, Remote opening *
* To open a door remotely with a QR code, Hi) must be connected to an electric lock or door release (not supplied).
7-day video recording
Use of QR codes *
Security (48 hrs)
Emergency repairs (max. €400/year)
Hi) services
TAILORED TO YOUR NEEDS
Live video/audio
Sending a photo when movement is detected
Monitoring/alarm
Remote opening *
24-hour video recording
On-site intervention service
Security (3 hrs)
Audio/video answering machine
7-day video recording
Use of QR codes *
Security (48 hrs)
Emergency repairs (max. €400/year)
*To open a door remotely with a QR code, Hi) must be connected to an electric lock or door release (not supplied).
The value of a connected device lies in the relevance of the services it offers its users, which is why we have designed Hi) as a service enabler.
With the 4G option, install Hi) at the entrance to your property.
If the gate to your home is too far from your router for Hi) to pick up the Wi-Fi signal, no problem – Hi) can also connect to the Internet using 4G.
Hi) works anywhere
Maybe your Wi-Fi signal doesn't reach as far as the gate?
Activate the built-in 4G to link Hi) to the Internet (with an annual subscription).
Fenotek has signed a deal with Orange, and all Hi) units are supplied with a 4G SIM card that just needs to be activated with the mobile app. By selecting France's no. 1 network (for the seventh time in a row according to the June 2017 ARCEP report), you get the benefit of the best-quality 3G+ or 4G mobile services with Orange. Unique geographical coverage, with a 4G network now covering 80% of the mainland population, or four people out of five in France, and 3G+ coverage for 99% of the French population.
Annual M2M 4G subscription = €72 inc. VAT/year
- 1 month's subscription free per year with a SILVER 4G subscription
- 2 months' subscription free per year with a GOLD 4G subscription
With Fenotek Assistance, take the worry out of travelling.
24/7 emergency solutions in the event of a break-in, including emergency repairs and securing your home.
On-site interventions
Sending a security guard to the site in case of doubt.
Sending a security guard to the home to examine the surroundings visually and confirm whether or not a break-in or attempted break-in has taken place.
- Silver includes one (1) intervention per year not justified by a break-in or attempted break-in.
- Gold includes two (2) interventions per year not justified by a break-in or attempted break-in.
Home security guard
Home security guard to give you the time to get organised.
Following a break-in, when the insured party's home cannot be secured and no longer fulfils the normal conditions of security and the insured party is not available, AXA Assistance organises and pays for the services of a guard to monitor the premises.
- Silver: max. 3 hours of guard service
- Gold : max. 48 hours (4 shifts of 12 hours) of guard service
Organising emergency repairs
Contacting a locksmith and/or glazier and paying for up to €400 inc. VAT of repairs.
Glazing and Locks Assistance Guarantee
If windows or locks in the insured party's home are broken following a break-in or attempted break-in, this guarantee provides a preliminary telephone diagnostic and, if necessary, the organisation of emergency repair services, including the call-out fee, labour costs and materials up to a limit of €400 inc. VAT.
Use the QR code function to send secure virtual keys to your visitors.
If you are renting your property and cannot be there to welcome your guests, no problem – send them a QR code by email that will be valid only for the length of the rental.
Thanks to the QR code app developed by Fenotek, there is no more need to give physical keys to temporary tenants or cleaners. You will no longer need to be physically present when tenants arrive and leave to hand over or collect the keys to the property. Just generate a QR code and send it to your guests by email. The unique, secure QR code will be valid for dates you define yourself (such as the rental period).
Don't want the cleaner to have keys to your home? Send them a QR code valid every week on dates and times of your choice. Organising a party, and worried the music might be so loud you won't hear the doorbell?
Send your guests a QR code with the invitation to be sure they can easily get on to the dancefloor. All your guests or cleaner have to do is present the QR code to the Hi) camera to activate the lock or the electric door release (not supplied).
Basic subscription
This is the entry-level subscription, which is included in the purchase price of the Hi) Wi-Fi version. It includes many features:
• Live video/audio streaming
• Up to 8 users
• Remote door opening*
• Visitor history
• Alerts when movement is detected
• Sending a photo when movement is detected
• Activating the camera remotely (remote monitoring)
• Remote alarm triggering
• Theft detection and alarm
* Electric motor required.
Silver subscription
As well as the features that come with the Basic subscription, the Silver subscription enables you to record video for a rolling 24-hour period in the Cloud and gives access to certain Fenotek Assistance 24/7 services:
• Live video/audio streaming
• Up to 8 users
• Remote door opening*
• Visitor history
• Alerts when movement is detected
• Sending a photo when movement is detected
• Remote alarm activation
• Sending a photo when movement is detected
• Remote alarm activation
• Remote alarm triggering
• Theft detection and alarm
• 24-hour video recording
• On-site intervention service
• Security guard service (3 hours)
• 24-hour video recording
• On-site intervention service
• Security guard service (3 hours)
• Audio/video answering machine
• 1 free month/year of 4G connection
* Electric motor required.
Gold subscription
As well as the features that come with the Basic subscription, the Gold subscription enables you to record video for a rolling 7-day period in the Cloud, gives access to all Fenotek Assistance 24/7 services and allows you to generate virtual keys in the form of QR codes:
• Live video/audio streaming
• Up to 8 users
• Remote door opening*
• Visitor history
• Alerts when movement is detected
• Sending a photo when movement is detected
• Activating the camera remotely (remote monitoring)
• Remote alarm triggering
• Sending a photo when movement is detected
• Activating the camera remotely (remote monitoring)
• Remote alarm triggering
• Theft detection and alarm
• 7-day video recording
• On-site intervention service
• 7-day video recording
• On-site intervention service
• Security guard service (48 hours)
• Emergency repairs (max. €400/year)
• Virtual key management (QR codes)
• Emergency repairs (max. €400/year)
• Virtual key management (QR codes)
• Audio/video answering machine
• 2 free months/year of 4G connection
* Electric motor required.
Hi) services
| Hi) | Basic Free |
Silver €72 inc. VAT/year |
Gold €99 inc. VAT/year |
|---|---|---|---|
| WiFi | Yes | Yes | Yes |
| Live video/audio streaming | Yes | Yes | Yes |
| Remote door opening* | Yes | Yes | Yes |
| Visitor history | Yes | Yes | Yes |
| Alerts when movement is detected | Yes | Yes | Yes |
| Sending a photo when movement is detected | Yes | Yes | Yes |
| Activating the camera remotely (remote monitoring) | Yes | Yes | Yes |
| Remote alarm triggering | Yes | Yes | Yes |
| Theft detection and alarm | Yes | Yes | Yes |
| Camera view on colour screen for visitors | Yes | Yes | Yes |
| 24-hour video recording | No | Yes | No |
| 7-day video recording | No | No | Yes |
| Intervention (1/year) and security guard service (3 hours) | No | Yes | No |
| Intervention (2/year) and security guard service (48 hours) | No | No | Yes |
| Emergency repairs (locks/glazing) (max. €400/year) | No | No | Yes |
| Reading virtual keys (QR codes)* | No | No | Yes |
| Audio/video answering machine | No | Yes | Yes |
| * Pour ouvrir une porte à distance ou via un QR code, Hi) doit être connecté à une serrure ou à une gâche électrique (non fournie). | |||
| 4G connection - 12-month subscription | + €72 inc. VAT/year | + €66 inc. VAT/year | + €60 inc. VAT/year |
| €6 inc. VAT/month | 1 free month's 4G connection | 2 free months' 4G connection |
Geographical availability of optional services
The 4G-LTE subscription is only available in the 28 countries of the European Union, including France's overseas departments: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Fenotek Assistance, the assistance support offered by Fenotek in partnership with AXA Assistance, is only available in mainland France (excluding islands) and in the principalities of Monaco and Andorra.
For more information, see the Legal Information at : https://fenotek.com/fr/content/2-mentions-legales