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Our tutorial videos
Comment fonctionne Hi) ?
Comment utiliser Hi) ?
Comment installer Hi) ?
Help
Where can I buy Hi)?
You can buy Hi) directly from the Fenotek website (fenotek.com). You can also find it at specialist stores and major DIY outlets.
Can I install Hi) on my own?
As long as you know how to use a drill and connect the power cables, you can install Hi) very easily yourself.
Take a look at the installation tutorial video on this site and the instructions in the box.
Does my app have to be running to receive calls and notifications?
As long as you have chosen to receive notifications, and your intercom and smartphone are connected to the Internet, you will receive calls and notifications. You don't need to have the app open.
Can my Hi) be stolen easily?
Hi) has three separate security features.
1) Firstly, Hi) is supplied with Torx security screws and the appropriate key, making it easy for you to install Hi) but very difficult for anyone else to remove it without the key.
2) Hi) is equipped with a built-in sensor to detect impacts and attempts to remove it. If anyone tries to remove Hi), the alarm will be triggered and you will receive a notification with a photo of the thief on your smartphone. This option can be deactivated from your phone.
3) Finally, if Hi) is stolen, it cannot be reused because its unique number makes it easy to lock it remotely. This makes it essential to report the theft to Fenotek's consumer department.
How is Hi) powered?
Hi) is very tolerant about its power supply: from 12 V to 24 V, AC or DC. The polarity is not important (the + and - can go either left or right in the connector).
A USB cable is supplied to power the device while it is being configured. Once configured, the device must be plugged into a 12 to 24 V AC/DC power supply to operate properly.
What are Hi)'s dimensions?
L x W x D = 22.2 cm x 10.3 cm x 2.6 cm